Help
We've provided this Customer Service Help page in anticipation of your questions. Please select one of the question links below to read the answer.
A: How do I order from you?
We have provided several methods for you to order products from us. The preferred method is to use the online shopping basket features of this website. Please select the Welcome link on the left to read instructions on how to begin your online shopping adventure.
You may also print a copy of our order form by following the Order Form link on the left side of your screen. Simply fill in the required information and either fax or mail the completed form to us. Mail your order and payment to:
RPM Total Vitality
18032 Lemon Drive, Suite C
Yorba Linda, CA 92886-3386
And yes, you may also call us toll free at our 24 Hour Order Line:
1-800-234-3092
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A: How soon will I receive my order?
A shipping and handling charge of $5.00 covers any size order within the continental U.S. (Orders to Alaska and Hawaii, international orders and customers with special shipping requests must pay additional shipping costs).
We ship via UPS and USPS. Please allow 3 to 4 business days, in transit, to addresses located in the Western states, 7 to 10 days to addresses located in the Eastern states. International orders should allow 10 to 14 days, in transit, for delivery. We are not responsible for UPS and USPS shipping delays.
We are closed weekends and holidays, however orders may be placed 24 hours a day using our website or our order line or our Fax machine.
Order processing time is contingent upon credit card authorization, check funds receipt and clearance, and does not include weekends or holidays.
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A: What is your product return and refund policy?
RPM Total Vitality guarantees quality products and service. Your satisfaction is our first priority. If, for any reason, you are dissatisfied with your order, please contact us within 30 days of receipt for assistance. For fastest results, contact us by email at: .
You may return unopened merchandise or defective merchandise within 30 days of receipt for replacement or refund. We are not responsible for refunding shipping costs to or from you for any returned items.
Regarding Canthaxanthin: If you feel you want our Canthaxanthin for tanning purposes WITH a guarantee, we suggest you send the unopened sealed bottles directly back to us for an immediate refund (minus shipping charges). We sell and advertise our Canthaxanthin as a natural carotenoid food color. This is the approved use and the only legal way we can sell it. To maintain legitimacy with the federal government, FDA, and post office, we CANNOT guarantee our product as a "tanning tablet." Our product is guaranteed to be the highest quality, best to assimilate, and darkest Canthaxanthin available. We do stand by these claims as stated in our ads. Again, we do NOT guarantee our product will give you a tan or prevent sunburn/skin cancer.
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A: The Order Form does not print correctly. Why?
1) Please make sure that you have not modified your web browser's Page Setup... options to any unusual values. The Page Setup image below displays the default settings for most Internet Explorer versions:
Please note the Margins (inches) settings.
2) If the Order Form does not display correctly, it will also most likely not print correctly. Have you installed any utility programs that prevent the normal display of HTML Tables? If yes, please temporally disable this program.
3) If you are using a browser other than Internet Explorer, Netscape, Mozilla or Opera, please let our webmaster know. We'll add that browser to the list we test against.
A: What do you do with my personal information?
Your personal information is stored in encrypted and password protected files on our webserver (a protected computer system). If you chose to create an account with us, you may make changes to your information anytime using the Account Name and Password you specified. An RPM Total Vitality online account allows you to conveniently order with us in the future by eliminating the need to retype your Shipping and Billing address information.
Credit card information is not permanently stored with your RPM Total Vitality online account. Your credit card information is stored with your order. When your order has been completely fulfilled and confirmed delivered, your credit card information is deleted.
We will not share your information with any other business entities or advertisers. You will not receive junk or "spam" mail from any third party advertisers as a result of your relationship with us.
Protecting your personal information is a priority for us. Please select the Privacy link on the left to read our full Privacy Statement.
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A: Why did I receive a FormMail screen?
If you receive the following screen when registering with us:
then you probably have an anti-virus or a network security program installed on your computer that prevents the release of "browser" information. Our form/email management software requires the "referrer" information to aid in verifying that a request for information is not a spam mailer exploit.
Contrary to what many Security Software Vendors might tell you, the release of browser "referrer" information is not a security risk or breach. This is a normal method for HTTP session information to be passed from one HTML page/process to another. Normally, this allows the website to accommodate any brand of browser by making sure that idiosyncrasies between brands/releases are accounted for.
If you with to complete the registration process for our website, please implement one of the solutions that follow.
Solution: For Symantec's Norton Internet Security.
to be continued...
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Q: Why does your site use "cookies"?
A lot of news and comment has been published regarding the use and placement of "cookies" onto your Personal Computer. Below I'll give you a primer about cookies and why they are not the evil things folks in the news media make them out to be.
to be continued...
A: How may I contact you?
All paper correspondence should be sent to:
RPM Total Vitality
18032 Lemon Drive, Suite C
Yorba Linda, CA 92886-3386
You may Fax us at: (714) 524-3247
You may email us at:
You may call us at: (800) 234-3092 or (714) 524-3247
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